Insurance Billing Services

The Xpress Capital Insurance Management Group (IMG) provides clients with “Business Process Outsourcing” solutions related to the collection and servicing of insurance premiums. Xpress Capital’s core competency is to optimize the organizational and operational structure associated with servicing insurance premium payments, with the end goal of determining the optimal mix of sourcing and payment program design.   Click to learn more about our IMG Methodology > > >

Insurance related BPO solutions are all on-shore in the United States and are typically categorized into:

  • BackOffice Outsourcing – which includes internal business functions such as  finance and accounting, and
  • Front Office Outsourcing – including customer-related services such as contact centers.

IMG clients are comprised of:

  • Carriers
  • Captives
  • Risk Retention Groups
  • TPA’s
  • MGA’s
  • Brokers
  • Agencies

IMG Focus

The structure of the insurance premium billing program plays a significant role in the product adoption by the various insurance distribution channels and subsequently insureds. Striking a balance between what is financially beneficial, competitive and ultimately what will generate the most sales takes thorough planning. The IMG works with clients at various stages of business growth and payment plan design, including:

  • New Insurance Company Start-Up
  • Competitive Analysis & Strategic Positioning
  • Product Line Expansion
  • Market Expansion
  • Merger & Acquisition Continuity Planning

IMG Services

IMG services allow clients to focus on the core business competencies of creating, distributing and managing  insurance products, while leveraging the services of the IMG to increase scale, service and technology pertaining to the collection and management of insurance premiums. Services include:

  • BPO Advisory Services
  • Direct Bill, Agency Bill, Binder Bill Design & Management
  • Insurance Premium Finance Programs
  • In-House Payment Plan Management
  • Out-Source Payment Servicing Set-Up and Management
  • Technology Integration

Client Benefits

IMG clients benefit from an evolution of proven experience incorporating a multi-resource strategy which delivers proven results.

  • Third Party Evaluation
  • Operational Scale
  • Enhanced Payment Servicing
  • Online Portal Technology
  • Expedited Premium Recognition
  • Reduced Expense of Premium Payment Management
  • Increased Sales & Program Marketability